Our Privacy Policy

We are committed to protecting your privacy and will take all steps necessary to comply with our legal obligations when using your personal data. This privacy notice explains how we fulfill this commitment, so please read this carefully.

This privacy policy sets out how Stirling Sports Therapy uses and protects any information that you give us when you use this website. This information will usually be offered to us when you use any of the contact forms on this website. When contacting us via a contact form YOU DO NOT HAVE TO PROVIDE YOUR FULL NAME, PERSONAL MEDICAL INFORMATION OR ANY OTHER SENSITIVE PERSONAL INFORMATION. Instead of your full name, we ask that you provide your FIRST NAME ONLY. You can even opt to use a pseudonym. This means that if you share personal medical information with us that is pertinent to your query, then you are not actually personally identifiable. If you have any concerns about providing information over the internet, we recommend that you offer us minimal data.

Your Right to a Secure Website

Stirling Sports Therapy is committed to ensuring that your privacy is protected. When you use one of our contact forms on the website, the information is encrypted using the SSL (Secure Socket Layer) technology purchased from our web host. This ensures that if any third party was to intercept the transmission of your data, then the content of the message would not be meaningful to the interceptor. You will notice the ‘https’, instead of just ‘http’ in your browser address bar, along with a ‘Secure’ padlock icon – this indicates that any website messages are encrypted for your security.

General Data Protection Regulations, 2018

Stirling Sports Therapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy recently changed to reflect the new GDPR regulations that have come into effect. Our new policy is effective from 26th May 2018.
When you submit data to us, Stirling Sports Therapy effectively becomes a Data Controller under these new GDPR Regulations. This means that we are responsible for deciding how your personal data is used and more importantly, for keeping your data safe and only using it for legitimate reasons.

What Information We Collect

You may or may not provide us with the following information when using one of our website contact forms:

• your name
• your job
• your contact information including email address – this information is beneficial if you want us to respond to your initial message
• Any other information relating to your query about our Massage or Sports Therapy services

Should you decide to disclose any personal information using our website contact forms, then that information is safely stored in the email that is within our web host provider servers behind a firewall.

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and we cannot guarantee that unauthorised third parties from around the world will never be able to defeat those measures or use your personal information for improper purposes and consequently such transmission is at your own risk. However, we remind you of your right to minimise the data you provide us with.

For How Long Do We Store Your Data?

If your supplied data leads to Stirling Sports Therapy entering into a services contract with you, then we will retain all emails until no longer required to do so by HMRC.

if your supplied data does not lead to us entering into a services contract with you, then we will store your supplied data for no longer than six months.

We have put into place organisational measures to comply with these data storage commitments.

What We Do With The Information Collected

Any information you decide to provide us with is purely to help us understand your needs and provide you with the appropriate professional service in response to your initial message. WE DO NOT PROCESS YOUR EMAIL DATA ANY FURTHER BY CREATING SPREADSHEETS OR CHARTS OR ANY OTHER DOCUMENT.

Links to Other Websites

From time to time, our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we are required by law – e.g. Police Scotland or HMRC. Period.

Your Right to Rectification

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect.

Your Right to Data Erasure

Under the new EU General Data Protection Regulations, we are legally bound to comply with any request to completely erase any personal information you have provided us with. Please use the above postal and email addresses to notify us of your request. In any email, please make the subject ‘Data Erasure Request’. In return, we will carry out your instructions within 7 working days.

Your Right to Be Informed of Data Breaches

If we have evidence of any data breach then we are obliged by the new GDPR Regulations to inform you. The regulations state that we should notify you within 72 hours of the breach. Many IT experts believe that for a Sole Trader business like Stirling Sports Therapy, 72 hours is a very tight time limit. What we can promise you is this – WE WILL USE AVAILABLE ONLINE TOOLS TO CHECK ON A WEEKLY BASIS TO SEE IF OUR EMAIL ACCOUNT HAS BEEN BREACHED. If it has, we will inform you as soon as possible.

Following any breach, we will take steps to review our email account security, with the support of our webhost provider.

Your Right to Make a Complaint

You may get in touch with the ICO (Information Commissioner’s Office) if you are concerned about the way in which we are handling your personal data. However, where possible, we would really appreciate you speaking with us first if you have any concerns.